In home and community based supervised visitations, with a caring child focussed approach

Welcome to Family Supervision Matters! We specialise in providing supervised visitations for families going through parental separation, offering a safe and supportive environment for parents and children.

Our professional and friendly team is dedicated to ensure your child’s physical and emotional well-being is our paramount concern. We offer supervised visitations in familiar locations, such as within the home or community settings, to provide a sense of normality and familiarity during times of change.

Currently, we operate in Brisbane and on the Gold Coast, and we are committed to helping families navigate the complexities of a parental separation, whilst ensuring your Child’s needs are at the forefront of everything we do. 

Want to find out more?

Intake Process


Step 1 - Contact us

Our intake process begins when Family Supervision Matters is contacted by parents or their legal representatives.

Step 2 - Complete intake form

After receiving the Supervision Intake Form, our experienced team promptly evaluates each application to determine if it meets the required referral criteria. We understand the urgency of families in need, which is why we diligently review and assess each intake form. Rest assured that only applications that meet the necessary criteria will be referred to our team of supervisors for further action.


Step 3 - Intake interview with supervisor

After the referral is accepted, one of our supervisors will arrange an Intake Assessment Interview with each parent promptly. The interview serves as an opportunity for the Supervisor to understand the family’s specific needs and develop a tailored plan of action. The Supervisor will also meet with the child/children in a familiar environment to build rapport and trust.

Step 4 - Schedule of time is organised

Our Supervisor works with parents to develop a schedule of supervised visits that considers their availability. We collaborate with parents to identify a suitable location, such as the family home or another agreed-upon community location. We prioritise safety and ensure that the children are comfortable during visits.


Step 5 - Supervised visitations occur in the home or community

Supervised visits take place at an agreed location, either in the home or community, where safety and comfort for the children are our top priority. Our team is committed to providing exceptional care and support to every family, ensuring that each visit is positive and enriching for both parents and children.


  • Supervised Visitations - Weekdays $200

    per hour (including changeover). Min two hours + travel

  • Supervised Visitations - Weekends $220

    per hour (including changeover). Min two hours + travel

  • Supervised Visitations - Public Holidays $250

    per hour (including changeover). Min two hours + travel

  • Supervisor Changeovers $200

    one way

  • Court Appearances $350

    per hour

  • Reports for Court $3,000

Note: Additional fees may apply


Family Supervision Matters is a boutique supervisory practice owned and operated by experienced psychologist, principal supervisor and former teacher, Hollie.

Our team of experienced professionals are dedicated to delivering the highest quality supervision services that prioritise the wellbeing of your family. We aim to create a positive and nurturing environment, ensuring that each visit is a meaningful and enriching experience for both the parent and child.

Our goal is to support your family during this transition and provide the necessary guidance and care to make it a smooth and positive process.

Our Supervisors

Our team of supervisors consists of qualified professionals who hold qualifications in degrees, psychology, education, and social services. They possess extensive experience and training in working with children and families.

Our managing director, principal supervisor, and psychologist, Hollie, ensures that her team are adept in facilitating supervised visits with professionalism, warmth and empathy. We prioritise your child’s best interest in every aspect of our service, ensuring a positive experience for both the child and the parents.

Our supervisors are also trained in conflict resolution, child protection and cultural sensitivity to ensure that every family’s unique needs are met. We believe that supervised visits should be a safe and supportive environment for all involved, and our team works hard to create that atmosphere in every visit.

We understand the importance of building trust and rapport with children and families, and our goal is to provide experience for children and families during a difficult time, while ensuring their safety and well-being.

happy loving family.

In addition to supervised visitations, our child psychologist, Hollie, also offers child reunification therapy, particularly useful for children who have had minimal or no contact with the other parent for a significant period of time.

This service is designed to help children and parents overcome any barriers that may have prevented contact and re-establish a healthy relationship.

Contact Us

Please do not hesitate to reach out if you have any questions or would like to discuss how we can assist you further.